Krishna's Bliss

Privacy Policy

Last updated: April 2025

Krishna's Bliss (“we”, “us”, or “our”) is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it.

1. Information We Collect

  • Account information: Name, email address, and password when you create an account.
  • Order information: Shipping address, phone number, and GSTIN (if provided) when you place an order.
  • Payment information: Payments are processed by Razorpay or PhonePe. We do not receive or store your card number, UPI ID, or other sensitive payment credentials.
  • Usage data: Browser type, pages visited, and time spent on our site via analytics tools (e.g., Google Analytics) to improve our service.
  • Communications: Messages you send us via WhatsApp.

2. How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmations and shipping updates
  • To respond to your enquiries and provide customer support
  • To send promotional communications if you have opted in
  • To improve our website and product offerings
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We share it only with:

  • Payment processors (Razorpay, PhonePe) to facilitate secure payments
  • Courier partners to deliver your orders
  • Analytics providers (e.g., Google Analytics) in anonymised or aggregated form
  • Law enforcement or regulators where required by law

4. Data Retention

We retain your order and account information for as long as necessary to fulfil our contractual and legal obligations, typically up to 7 years for financial records as required under Indian tax law.

5. Your Rights

You may at any time:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate information
  • Opt out of marketing communications by messaging us on WhatsApp
  • Request deletion of your account (subject to legal retention obligations)

6. Cookies

We use cookies to maintain your session, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though some features may not function correctly.

7. Security

We use industry-standard security measures to protect your information. All payment transactions are encrypted using TLS. However, no transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies separately.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date of last revision.

10. Contact Us

For any privacy-related queries, please WhatsApp us at +91 80766 64500.